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Unfortunately, once you have purchased a timeshare, your data has been compromised. Due to the nature of the industry, the timeshare companies are keen to delay or hinder this work by any means possible and are often involved directly or indirectly in the cold calling of clients. This means that you are highly likely to be subject to targeted, persistent calls by companies often pertaining (incorrectly) to be authority bodies, and sometimes attempting to bring our credentials in to question.

These companies are generally neither legally qualified nor regulated and are in no position to provide legal advice or to comment on the operations of another company. We cannot emphasize strongly enough, the importance of not engaging with these people.

Unfortunately, once you have purchased timeshare, these organisations deem you to be an easy target and will continue to attempt to extract funds from you in any way they can. We suggest that clients preferably change their telephone number or at least set up a call screening service to minimise any call disruption. If in any doubt, please do contact us and we will be happy to set up a confidential password on your file.

Please take the advice we have provided to protect yourself. We cannot be held responsible for incorrect advice provided by illegal scammers, nor can we stop them from calling.

Question: We have received a call from you confirming that our timeshare contract has been terminated – will we receive anything in writing from the timeshare company confirming this?

Response: Fullbrook Terminations will send you written confirmation of your timeshare contract being fully terminated. The documentation issued will be in the form of a notarised letter. One copy should be retained for your own records with the other being returned to us at the address below. You will not always receive written confirmation from the timeshare company in this respect (this is dependent on the process used in your case and can vary). Our experience tells us that the timeshare company often does not make a defence and for this reason they will not confirm the contract termination. In these situations, we employ the process of recission which is a valid and specific process which allows us to terminate the contract based on the evidence provided to us by you in your client statement. In these situations where a defence is not made, we cannot force the other party to do so, however we are also obliged to bring the matter to a conclusion. The process of recission is very specific and provided that we can meet the required tests, allows us to do this.

Question: I’ve lost my final letter – is it possible to have a copy?

Response: We are happy provide hard copies of this letter at a fee of £65 + VAT payable by invoice. We do not have the facility to take card payment over the telephone and our staff will never request this.

Please note that we will not share copies of this letter by email. Our previous experience of doing so led to our confidential paperwork being shared with illegal scammers which had widespread and detrimental effects on both our clients and our business.

Question: Are you able to send us copies of the documentation you sent to the timeshare company, for our records?

Response: Unfortunately, due to the sensitive nature of the content of all timeshare termination documentation, we are unable to provide copies. We have previously shared this information to our detriment and want to protect the specialist knowledge on which our business relies.

The final letter issued, confirming the termination of your timeshare contract has been specifically tailored to your situation and provides any confirmation you might require.

All original paperwork provided by you is copied and returned. We do not retain any of your documents.

Question: We have had our contract fully terminated and the timeshare company are still communicating with us, or sending us letters – what should we do?

Response: This is not unusual and will eventually cease. However, if you do receive any communication from your previous timeshare company, please simply send it on to us.

The timeshare companies often attempt to re-engage with clients and do so by issuing various generic communications or maintenance fee demands even though we instruct them to only communicate with ourselves.

Please note that payment of maintenance fees once the contract has been terminated, will reinstate the contract, and negate any work we have completed in this respect. The timeshare companies are aware of this; hence why they are issued.

Please email fee demands to manfees@fullbrookterminations.co.uk

We will issue a response on the first occasion, after which any demands received will be marked on your file as ‘unwarranted communication’.

Question: Should we log in to the membership site now that our contract has been terminated?

Response: It is vital that you do not log in to your membership site once the contract has been terminated. Any attempt to do so, could potentially be used by the timeshare company as evidence that you do wish to continue with your membership, and could affirm the contract, thus voiding the contract termination work that we have completed on your behalf.

Question: We’ve been told that we need to terminate our contract in Spain/in another country/in court – why don’t we have a court reference number?

Response: If you are asking this question, this confirms that you have been illegally cold called and provided with misleading, incorrect information. There is no court process involved in the termination of your timeshare contract and therefore no court reference provided.

We use contract law to negotiate in writing, with your timeshare provider. Most timeshare contracts are written in English law, so termination in other countries is not usually required. This is likely to be suggested by illegal cold callers as many of them are based in Spain, so this is more for their convenience rather than being based on any legal substance or requirement.

Question: We want to pursue a financial claim, is this part of the same legal process as the contract termination?

Response: No. The contract termination and any financial claim are separate. Fullbrook Terminations is not regulated to give financial advice as that type of work is not within our remit, and financial regulation is therefore not required.

Our sister company Fullbrook Associates is regulated by the FCA and can provide an assessment of your potential claims if you wish.

You can request a call back by:

Website: https://fullbrookassociates.com

Email: clients@fullbrookassociates.com

Telephone: 01786 641550

Please note that for regulatory purposes, we are unable to automatically pass this information on, so this work would need to be instigated by you, should you wish to pursue this.

The team at Fullbrook Terminations do not have access to claims information and are unable to discuss any aspect of a financial claim.

Time limits often apply to financial claims so we would strongly advise you take action as early as possible. The banks may not consider claims as viable once they reach a certain age.

Telephone: 01786 451903

Live Chat: Chat to the Customer Care Team via this page

Maintenance fee demands: manfees@fullbrookterminations.co.uk

General email enquiries: clients@fullbrookterminations.co.uk

Post: Fullbrook Terminations, Stirling Business Centre, Wellgreen, Stirling FK8 2DZ